What you need to know
FREE DELIVERY – All deliveries are free to anywhere in mainland UK and the Isle of Wight
We do not deliver to Scottish Islands, Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, and Eire
Select your delivery date at checkout
All items in stock will be delivered, 3-5 days
FREE RETURNS – 14-day, no quibble, money-back guarantee on all products
We will deliver to your door between 7am and 7pm. Unfortunately we cannot give you a more specific time slot and the driver cannot call you before they arrive.
For flats, standard delivery is to the ground floor main entrance only
A signature is required
For next day delivery orders must be placed before 3pm and do not include weekends. For instance, if you place your order before 3pm on Friday your delivery will be on the following Monday. If you place your order after 3pm, or on Saturday or Sunday your delivery will be on Tuesday (excluding bank holidays)
We cannot guarantee arrival on your selected delivery date for the following postcodes:
AB 31-38, AB 41-45, AB 51-56, AB 59, FK 19-21, IV 1-28, IV 30-32, IV 36, IV 40, IV 52-56, IV6 3, IV 99, KW 1-14, PA 21-41, PH 8-11, PH 15-26, PH 30-44, PH4 9-50, PO 30-41
Will my furniture fit?
Please double check access into your room of choice
Common problems include narrow door frames, awkward staircases, passenger lifts and any right angle turns once inside the property
3 seater sofas and corner sofas are especially prone to these restrictions so particular care should be taken when ordering these
Please also check there is suitable access for the delivery vehicle.
The rule of thumb is if a standard sized dust bin lorry can get to your property then so can we
What if my order arrives damaged?
If you notice any product or packaging damage, please record this on the drivers’ terminal
Where possible, please call us whilst the driver is still there
We will fix or replace any damaged item, or you can return the item for a full refund