Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

One Man Delivery

Delivery is between 7am and 7pm. Unfortunately we cannot give you a more specific time slot and the driver cannot call you before they arrive.

For flats, standard delivery is to the ground floor main entrance only

A signature is required

For next day delivery, orders must be placed before 3pm and do not include weekends. For instance, if you place your order before 3pm on Friday, your delivery will be on the following Monday. If you place your order after 3pm, or on Saturday or Sunday, your delivery will be on Tuesday (excluding bank holidays)

We cannot guarantee arrival on your selected delivery date for the following postcodes:
AB 31-38, AB 41-45, AB 51-56, AB 59, FK 19-21, IV 1-28, IV 30-32, IV 36, IV 40, IV 52-56, IV6 3, IV 99, KW 1-14, PA 21-41, PH 8-11, PH 15-26, PH 30-44, PH4 9-50, PO 30-41

Two Man Delivery

Receive a text message the evening before, notifying you of an AM or PM time slot
Receive a call around 15 minutes before the driver arrives
Your order delivered into your room of choice, providing there is suitable access
A signature is required

Delivery is up to the second floor only. Please call us if you have any queries or concerns about this
Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item It may be necessary for you accept the first delivery date offered if we are to meet any specific delivery deadlines, such as Christmas

If you want to change or cancel your delivery date, you must notify us 4 working days before delivery as orders are collected by our carriers in advance
If you are out when we attempt delivery, you will need to pay a £30 charge. This will need to be paid before re-delivery or will be deducted from your refund if you decide to cancel your order

It is your responsibility to check that there is suitable access to your property

You must provide us with working contact details so that we can contact you on the delivery date You must check your order confirmation email to make sure we have your correct delivery address You must provide us with directions if your address is difficult to find For security reasons, a signature is required upon receipt of your order. If no one is available to sign for your delivery, please supply an alternative address

We work hard to keep our delivery promises, however delays can occur that are outside our control.

Delivery to shipping companies or storage facilities is not recommended and is at our discretion. In most instances we will not deliver due to security reasons. However, if for any reason we do deliver to an alternative address for onward shipment, then the following conditions apply:

The shipping or storage facility must be able to accept delivery between 7am and 7pm Monday to Friday
There must be somebody at the delivery address to sign for the goods

Any damage must be recorded on the drivers’ terminal at the time of delivery. We will not be held responsible for any damage reported at a later date If you wish to return the goods under our returns policy, we will only be able to collect from the address they were delivered to

If the goods are shipped outside mainland UK, we will not be able to rectify any faults that may develop

 

Returns

 

Changed Your Mind? You may return your item within 14 days from your purchase date.

​In line with our returns policy, your item(s) needs to be.

  • Unopened
  • Unused
  • In its original packaging (with the tags)
  • In a resalable condition
  • With its proof of purchase
  • You’ll also need to return any free items that came with the product.

​Refunds will be processed as soon as the item is received into the warehouse, which can take up to 3 days after collection.

 

Damaged items

We understand occasionally items get damaged, Dont worry!

​At the time of delivery, Please make sure you check all the items thoroughly to ensure nothing is damaged and missing whilst the delivery drivers are with you. It is their responsibility to make necessary arrangements to get the the issue resolved.

We are not responsible for any damages occurred whilst transporting the items into your house.

​Your statutory rights are not affected

 

​Please report any faults as soon as you notice them

We will require photos and we may send an independent furniture technician to assess the fault

At our discretion, we will fix or replace any faulty item

Your statutory rights are not affected

 

Prices, payment & security

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered, plus any delivery charges

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason authorise payment to us, we will not be liable for any delay or non-delivery

Any pricing error shall be subject to correction without liability

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website

 

Clearance items

Clearance items sold by auction are non-returnable and do not have a guarantee

 

Guarantee

All our products come with a 1 year manufacturers’ guarantee unless otherwise stated. Clearance items, and any product purchased for commercial use, are not covered by any guarantee

 

Contract cancellation

We will make every effort to fulfil your order, however we reserve the right to cancel at any time and will not be liable to you or any third party

We also reserve the right to refuse any transaction for any reason, or refuse service to anyone at any time at our sole discretion

If you want to change or cancel your delivery date, you must notify us 4 working days before delivery as orders are collected by our carriers in advance

 

Personal details

To process your order, we need to take some personal details such as your name and address. This information will not be used for any marketing purposes unless you state otherwise

 

Content & company communications

We take all reasonable care to ensure that all details, descriptions, dimensions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability

Photographs are for illustrative purpose only and may not exactly match the product itself

 

Copyright

All content on this website, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted

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