Shipping policy

Sofa World Limited: Effective Date February 1, 2025,

Before Delivery

Customers are accountable for making sure of the following;

  • There is clear access to the house/building.
  • There are no parking restrictions — all of our courier vehicles are 3.5tn Luton Vans.
  • Measure any doors or hallways where your goods will be transported through. We require the door or the hallway to be a minimum of 75cm wide. If it is less than this, please speak to the team before placing your order.
  • Delivery charge includes delivery to the front door / Ground Floor Hallway. Delivery to other floors / rooms will carry an additional charge.
  • You will be contacted 24 hours before the delivery date with a 4-hour time slot. Please ensure you have access to the number you provided at the time of placing the order. If we can’t contact you, then there may be a delay with your delivery.
  • You will receive a 1-hour notice before your delivery to ensure there is an adult at the property to accept the delivery.

Order Processing Period

  • If an order is placed before 5 p.m., we try to process it the same day. After 5 p.m., orders will be handled the next day.
  • Orders placed after 4 p.m. on Saturdays will be processed on Monday.
  • To let you know when the next delivery window opens, a staff member will get in touch with you.

Delivery time Scale

We strive to deliver within 48 to 72 hours of purchase confirmation, as all of our sofas are manufactured in the UK. We deliver seven days a week. A team member will contact you to arrange a convenient delivery date once your order has been confirmed.

Please call us at 03301334032 if you would like to confirm the delivery date before placing your order.

Please Note: The delivery time for "Made to Size Couches" or custom-size sofas may be extended. This should be confirmed at the time of inquiry with a team member.

Delivery Price / Locations

  • We have a flat rate delivery charge of £80 to any location in Mainland UK.
  • Delivery to postcodes above SA30 or SY10 will have a delivery charge of £130.

We only deliver to Mainland UK. We do not deliver to the following locations (including, but not limited to):

  • Isle of Wight
  • Isle of Man
  • Scottish Islands
  • Channel Islands
  • Isles of Scilly
  • Any other offshore islands or remote island postcodes not published on our website.

Currently, we are also not offering delivery service to the following postcodes:

  • AB
  • DD
  • PH
  • PL
  • EX
  • TQ
  • TR

Missed Deliveries

Once your order is confirmed, we will contact you to schedule a suitable delivery date. You will receive:

  • A 4-hour time slot — 24 hours before delivery
  • A 1-hour notice before we arrive

If no one is available to receive the delivery and the items are returned to us, a re-delivery charge will apply, equal to the original delivery charge.

If you choose to cancel the order due to a missed delivery, the original delivery charge will not be refunded.

Change Delivery Date

You may change your delivery date by giving at least 48 hours' notice.

  • If you change the delivery date within 48 hours of the scheduled delivery, an additional fee of £50 may apply.
  • If you reschedule on the delivery date and the items have already been dispatched, the full delivery charge will apply again upon re-delivery.

Contact Us

If you have any questions or concerns, please contact us: